ReACT
Your company’s knowledge, answered.
ReACT is an enterprise knowledge-management and answer-generation platform built by the eBase Solutions Group. Upload your documents, connect your systems, and give employees, partners or customers a chat interface that answers plain-language questions with cited, reliable information — in a closed environment where your data is never used to train public AI.
The problem
Every company runs on knowledge that lives in the wrong places: shared drives, email threads, ERP screens, the heads of long-tenured staff. Search returns a list of files. People give up and ask a colleague. For Japanese companies operating in the US, the problem doubles — the knowledge exists in two languages, two time zones and two sets of business practices.
What ReACT does
Answers, not search results.
Ask a question the way you’d ask a person. ReACT retrieves the relevant passages from your approved documents and generates a direct, conversational answer with links to the source material and a confidence score, so users know how far to trust it.
Closed data, private by design.
ReACT runs in a closed configuration: your documents and conversations are never used to train public models and are not retained by the model provider. All traffic is encrypted. Separate knowledge domains can be kept apart for different departments or audiences.
Bring the documents you already have.
PDF, Word, PowerPoint, Excel, CSV and text files are ingested directly. No rewriting, no scripting, no dialogue trees. Update the knowledge base as often as you need by replacing a file.
Connect what’s already running.
Integration with Microsoft 365, Salesforce, internal databases and other enterprise systems is available as part of implementation. ReACT sits on top of your systems rather than beside them.
Multilingual by default.
Ask in English and receive an answer sourced from a Japanese manual, or the reverse. Translation across specified languages is built in, so one knowledge base serves every language your organization works in.
Your brand, your model, your interface.
Branding, UI/UX and the underlying language model are all customizable. The chat interface can be embedded in your intranet, website or portal.
Beyond answers: the action layer
ReACT is more than a question-answering tool. The same knowledge that powers its answers can be put to work:
- Draft — emails, meeting minutes, blog posts, product descriptions and manuals written from your own material and in your own voice
- Summarize — long contracts reduced to their key terms, with clause-level questions answered on request
- Refine — existing text rewritten, tightened or adapted for a different audience
- Translate — documents and answers moved between Japanese, English and other specified languages
- Analyze — market trends, customer opinions and sentiment surfaced from the documents and data you provide
Deeper task automation and integration with external systems are handled as per-client customizations, scoped and estimated during discovery.
Where it’s used
- Internal FAQ and onboarding — company policies and procedures for new employees, 24×7
- Customer service — self-service answers on your portal
- HQ-to-subsidiary knowledge — Japanese head-office documentation made usable by US staff
- Contract management — key terms summarized, specific clauses explained
- Sales, marketing and product demonstration — product guidance, manuals, CRM support
- HR — onboarding, performance reviews, training resources
- Data analysis and business intelligence — trends, sentiment and service improvement
- Public sector and education — resident and student enquiries answered from official sources
Deployment
- Delivered as a cloud service on AWS, following AWS security standards
- Infrastructure sized to the client and scaled up or down after go-live
- Implementation by eBase engineers, with hands-on support after launch
- US privacy and data-handling requirements (CCPA and equivalents) implemented on request
- Initial implementation fee plus monthly subscription, scoped to customization and scale
How we deploy
- Discovery — identify the knowledge sources, the enquiries that cost the most time, and any customizations
- Connect — upload documents and link systems; eBase engineers handle implementation
- Pilot — a working assistant for one team, with on-site or remote support after go-live
- Scale — add knowledge domains, embed in more channels, scale infrastructure as usage grows
See ReACT on your own documents.
Bring a folder of real material to a 45-minute session and we’ll show you what it can do.